At Leetie Lovendale, we strive to make and ship your jewelry quickly, usually within 2-3 business days, even though most of our jewelry is hand-made to order! We also have ready-to-ship stock in our most popular designs as we make some of our jewelry ahead of time based on popularity forecasts. So if you have rush shipping requests, please just reach out to us. We ship your packages daily, using mostly USPS Ground Advantage or Priority Mail unless otherwise requested. Free Shipping available within the US for any $75+ orders. International packages are shipped via USPS International First Class Mail unless an upgrade is requested & paid for.

All website jewelry orders ship from our studio and warehouse in Phoenix, Arizona and we have post office pickups daily during the business week.
If you have shipping requests or need other information about our shipping policies you can reach us via email at customerservice@LeetieLovendale.com.

Exchanges
We want you to LOVE Your Leetie! We are certain that you'll love your new treasures, but if you are not entirely satisfied with what we have sent you, just send it back to us within 30 days & include a note detailing what you would like us to send in exchange. You are responsible for the shipping charges back to us, but we will cover the shipping of the new item to you. Custom items and Sale items are not eligible for return or exchange.

Returns
Our Return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange on items you have changed your mind about. Custom items and Sale items are not eligible for return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging & shipped back using the same method it was shipped to you (ex - if it was shipped in a box, ship it back in a box so it doesn't get crushed). 

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase in the form of your order #, full name, email address so that we can track down your original order.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery. 

Refunds
Once your return is received and inspected, we will send you a refund confirmation to notify you that we have received your returned item & issued the refund. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shoppers with a return rate of over 30% based on our site reports will be eligible for store credit only & no refunds. Clothing that is included as part of our OOTW or Trunk Shows are returnable within the same 30 day window, but are elligible for Shop Credit on our app only, no refunds.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@leetielovendale.com.

Defective Items

We work really hard to inspect your lovelies as we make them and ship them to you. However, if you received an item that is defective or was damaged in shipping, send us an email at info@leetielovendale.com including a quick photo of the item & we will send out a replacement, easy peasy!

Shipping Your Returns
To return your product, you should mail your product to:

Leetie Lovendale, Attn: Returns,  2382 W Musket Way, Chandler, AZ 85286, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.